{"id":26321,"date":"2021-11-18T15:48:21","date_gmt":"2021-11-18T14:48:21","guid":{"rendered":"https:\/\/switch-in.eu\/support\/support-zigbee\/"},"modified":"2022-08-23T14:05:43","modified_gmt":"2022-08-23T12:05:43","slug":"support-zigbee","status":"publish","type":"page","link":"https:\/\/switch-in.eu\/en\/support\/support-zigbee\/","title":{"rendered":"Support Premium"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"26321\" class=\"elementor elementor-26321 elementor-16705\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-302a5f2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"302a5f2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-39f08ff\" data-id=\"39f08ff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7958f06 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7958f06\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-790eb16\" data-id=\"790eb16\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48251c9 elementor-widget elementor-widget-heading\" data-id=\"48251c9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions about Premium<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dde3ab elementor-widget elementor-widget-text-editor\" data-id=\"6dde3ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Answers to your questions.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f18b70d elementor-widget elementor-widget-image\" data-id=\"f18b70d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"2560\" height=\"2523\" src=\"https:\/\/switch-in.eu\/wp-content\/uploads\/2022\/08\/Premium-rookmelder_icoon.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/switch-in.eu\/wp-content\/uploads\/2022\/08\/Premium-rookmelder_icoon.png 2560w, https:\/\/switch-in.eu\/wp-content\/uploads\/2022\/08\/Premium-rookmelder_icoon-300x296.png 300w, https:\/\/switch-in.eu\/wp-content\/uploads\/2022\/08\/Premium-rookmelder_icoon-1024x1009.png 1024w, https:\/\/switch-in.eu\/wp-content\/uploads\/2022\/08\/Premium-rookmelder_icoon-768x757.png 768w, https:\/\/switch-in.eu\/wp-content\/uploads\/2022\/08\/Premium-rookmelder_icoon-1536x1514.png 1536w, https:\/\/switch-in.eu\/wp-content\/uploads\/2022\/08\/Premium-rookmelder_icoon-2048x2018.png 2048w, https:\/\/switch-in.eu\/wp-content\/uploads\/2022\/08\/Premium-rookmelder_icoon-416x410.png 416w, https:\/\/switch-in.eu\/wp-content\/uploads\/2022\/08\/Premium-rookmelder_icoon-100x100.png 100w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fed0a7c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fed0a7c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-090d66e\" data-id=\"090d66e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e4e9982 elementor-widget elementor-widget-spacer\" data-id=\"e4e9982\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da07006 elementor-widget elementor-widget-heading\" data-id=\"da07006\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6f08f9 elementor-widget elementor-widget-spacer\" data-id=\"f6f08f9\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3f6720a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f6720a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-25755fc\" data-id=\"25755fc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-8f5f2ce\" data-id=\"8f5f2ce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70a6405 elementor-widget elementor-widget-accordion\" data-id=\"70a6405\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1181\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1181\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">My product has a range problem (in the app it is set to offline). What could be the cause of this?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1181\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1181\"><p>Distance is often the problem. Shorten the distance between the sensor and the Smart Bridge or place a smart LED lamp or smart plug ZCC-3500 to act as a meshing product. Meshing means that the range of Zigbee products is increased because they not only receive the signal, but also transmit it.<\/p><p>If this does not work, it is possible that the wifi signal is too strong. Please contact support, they can adjust the Zigbee channel in the Smart Bridge. After this operation, all connected Zigbee products should be paired again.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1182\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1182\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Can I connect my Zigbee product with the AEX-107 to increase the range?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1182\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1182\"><p>Unfortunately, this is not possible:<\/p><ul><li>The Zigbee products work on the Zigbee protocol<\/li><li>The AEX-701 is an amplifier\/repeater that works on the KAKU 433 protocol<\/li><\/ul><p>These protocols do not work together<\/p><p>Zigbee products form a so-called MESH network with other products such as lamps or multiple sockets (products that are connected to the fixed voltage!). This means that these products reinforce\/repeat each other.<\/p><p>If you have range problems with a Zigbee item, it is therefore recommended that you add a Zigbee item.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1183\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1183\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How do I reset a Zigbee smart bulb?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1183\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1183\"><p>Turn the smart bulb on and off 5 times in a row. This will put the lamp into pairing mode, which also resets the lamp.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1184\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1184\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How do I reset a smart sensor?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1184\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1184\"><p>On the side of the sensor there is a pairing button (a small opening to put the sensor in pairing mode). Press it for at least 5 seconds to reset the sensor. The LED will blink rapidly to indicate that the sensor has been reset.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1185\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-1185\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How do I reset the ZYCT-202 remote control?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1185\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1185\"><p>Press and hold the remote control&#8217;s off button for at least 10 seconds. As soon as all LEDs of the channel selection button light up, the reset is successful.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1186\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"tab\" aria-controls=\"elementor-tab-content-1186\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Can I pair my ZYCT-202 remote with the Philips Hue bridge?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1186\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1186\"><p>You can. Just follow these steps in the Hue app:<\/p><ol><li>Go to [Settings].<\/li><li>Select [Accessory Configuration].<\/li><li>Press the [+] button<\/li><li>Select [Hue Dimmer Switch].<\/li><li>Select [Option 1]<\/li><li>Select [LED Blink]<\/li><\/ol><p>Then follow the steps below with your ZYCT-202 remote control:<\/p><ol><li>Hold the remote within 2 metres of the Hue bridge<\/li><li>Press and hold the [Smart Group Button] until the LEDs under channel 1 to 5 flash once<\/li><li>Release the button<\/li><li>You can now connect lights via Touchlink as described in the manual<\/li><\/ol><p>Note: Pairing confirmation is done with the channel LEDs on the remote control. The Hue App will not show any confirmation and the remote will not appear in the Hue App. But you can now connect your lights to your remote via Touchlink (see manual) without the lights losing their connection to the Hue bridge.<\/p><p>Note 2: Only works if the ZYCT-202 is not already paired with another device.<\/p><p>If the ZYCT-202 has been paired before, reset it first: press and hold the [OFF] button on the remote control for 10 seconds until all LEDS light up to confirm the reset.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1187\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"tab\" aria-controls=\"elementor-tab-content-1187\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How do I connect an IKEA Tradfri lamp in the Trust Switch-in app or with the ZYCT?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1187\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1187\"><p>The Tradfri lamps can be linked in the following way:<\/p><ol><li>Reset the Tradfri lamp by switching it OFF\/ON 6 times with the traditional 230V wall switch. The Tradfri lamp will blink once briefly to confirm the reset.<\/li><li>Then switch the Tradfri lamp OFF using the traditional 230V wall switch.<\/li><li>Go to a room in the KlikAanKlikUit App and press the + sign.<\/li><li>Choose &#8220;Zigbee general&#8221; and then the correct lamp corresponding to your Ikea lamp: &#8220;Zigbee lamp warm\/cold&#8221; or &#8220;Zigbee lamp dimmable&#8221;.<\/li><li>Choose &#8220;connect&#8221; in the dialogue<\/li><li>Then switch the Tradfri lamp ON with the traditional 230V wall switch.<\/li><li>After ~10 seconds the KlikaanKlikUit App will confirm the pairing.<\/li><\/ol><p>The Tradfri lamp can now be controlled from the KlikaanKlikUit App!<\/p><p>A warm\/cold Tradfri lamp can adjust its white-tint in 3 steps.<\/p><p>Note: a Zigbee lamp (like Ikea Tradfri) can only be connected to 1 Bridge at a time.<\/p><p>If the lamp is paired in the App and the ZYCT-202 is paired in the App, you can use a so-called TouchLink to link the remote control. Hold &#8211; when the lamp is ON &#8211; the remote control against the lamp, press the ON button on the remote control and wait until the lamp starts to blink and blink completely out (this takes about 10 sec).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1188\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"tab\" aria-controls=\"elementor-tab-content-1188\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">If I install several smoke detectors, will they all go off when one detects smoke?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1188\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1188\"><p>Unfortunately, this is not possible. The ZSDR-850 runs on batteries. When it detects smoke, it sounds an acoustic signal and sends a Zigbee signal that can be picked up by a gateway.<\/p><p>If the smoke detector were to constantly &#8216;listen&#8217; to another detector, this would be at the expense of the battery. The 3 year requirement would not be met.<\/p><p>Looping through smoke detectors only works if they are connected to the mains.<\/p><p>What you can do, of course, is set up a push notification on your smartphone and\/or tablet. And of course you can trigger an action (lights ON; shutters UP; gong going off. Etc.).<\/p><p>Unfortunately it is not possible to connect the siren of the Alarm, it only works with the components of the alarm system.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1189\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"tab\" aria-controls=\"elementor-tab-content-1189\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Can the ZSDR-850 be installed in the Philips Hue app?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1189\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1189\"><p>Unfortunately, this is not possible. The Philips HUE App and the Philips HUE bridge do not support smoke detectors. This means that you cannot find them in the HUE App or link them.<\/p><p>It does work the other way around. You could purchase our Smart Bridge. You can link our smoke detectors in this, but also Philips HUE lamps can be connected to it.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-11810\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"tab\" aria-controls=\"elementor-tab-content-11810\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">What is ZHTS-100?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-11810\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-11810\"><p>The ZHTS-100 is a combined temperature and humidity sensor. It works on Zigbee, which has the advantage of 2-way communication. It communicates the temperature to the ICS. This is refreshed on a number of moments:<\/p><ol><li>Every half hour<\/li><li>Or if the temperature rises faster than 0.5 degrees (range 0-60\u00b0C)<\/li><li>Or if the humidity rises faster than 5% (range 0-100%)<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-11811\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"tab\" aria-controls=\"elementor-tab-content-11811\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">My rule with ZHTS-100 as a condition does not work any more, what can I do about it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-11811\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-11811\"><p>It may happen that a rule that uses temperature as a condition in the rule no longer works<\/p><p>A workaround is to use the temperature sensor as a trigger in a rule, and then switch another rule on and off with it.<\/p><p>Then you have the same functionality as a condition.<\/p><p>Example:<\/p><p>Rule A:<\/p><ul><li>Trigger: temperature above x<\/li><li>Action: switch rule C ON<\/li><\/ul><p>Rule B:<\/p><ul><li>Trigger: temperature below x<\/li><li>Action: switch rule C OFF<\/li><\/ul><p>Rule C:<\/p><ul><li>The rule where you originally wanted to use the temperature sensor as a condition. Do not use the temperature sensor anywhere in this rule.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-11812\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"tab\" aria-controls=\"elementor-tab-content-11812\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Does the Smart Bridge work with Zigbee?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-11812\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-11812\"><p>The Smart Bridge works with Zigbee Home Automation, Zigbee Light Link and Zigbee 3.0.<\/p><p>Of course we support our Zigbee lamps, plugs and sensors.<\/p><p>The lamps from Philips, Ikea, INNR, AduroSmart, Ledvance work fine. We have also tested them.<\/p><p>Sensors are different. In practice, we see quite a few differences. Therefore, we cannot support this and you should check it by experiment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-11813\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"tab\" aria-controls=\"elementor-tab-content-11813\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Download manual<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-11813\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-11813\"><ul><li>Find all manuals here<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-1b3bbb6\" data-id=\"1b3bbb6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fc97f7b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc97f7b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dcf1efb\" data-id=\"dcf1efb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3969903 elementor-widget elementor-widget-spacer\" data-id=\"3969903\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5802f97 elementor-widget elementor-widget-heading\" data-id=\"5802f97\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Haven't found your answer?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-52100eb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"52100eb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e72121c\" data-id=\"e72121c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-79c0fb9 elementor-widget elementor-widget-text-editor\" data-id=\"79c0fb9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Couldn&#8217;t find what you were looking for?<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dfcb54 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3dfcb54\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/switch-in.eu\/nl\/support\/contact\/\" class=\"elementor-button-link elementor-button elementor-size-md\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bec527f elementor-widget elementor-widget-spacer\" data-id=\"bec527f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Questions about Premium Answers to your questions. Frequently asked questions My product has a range problem (in the app it is set to offline). What could be the cause of this? Distance is often the problem. Shorten the distance between the sensor and the Smart Bridge or place a smart LED lamp or smart plug [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":26249,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_mi_skip_tracking":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support Premium - Trust Switch-in<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/switch-in.eu\/en\/support\/support-zigbee\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Premium - Trust Switch-in\" \/>\n<meta property=\"og:description\" content=\"Questions about Premium Answers to your questions. Frequently asked questions My product has a range problem (in the app it is set to offline). What could be the cause of this? Distance is often the problem. Shorten the distance between the sensor and the Smart Bridge or place a smart LED lamp or smart plug [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/switch-in.eu\/en\/support\/support-zigbee\/\" \/>\n<meta property=\"og:site_name\" content=\"Trust Switch-in\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/klikaanklikuit\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-23T12:05:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/switch-in.eu\/wp-content\/uploads\/2022\/08\/Premium-rookmelder_icoon.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/switch-in.eu\/#organization\",\"name\":\"KlikAanKlikUit\",\"url\":\"https:\/\/switch-in.eu\/\",\"sameAs\":[\"https:\/\/www.instagram.com\/klikaanklikuit\/\",\"https:\/\/www.youtube.com\/user\/DraadloosComfort\",\"https:\/\/www.facebook.com\/klikaanklikuit\"],\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/switch-in.eu\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/switch-in.eu\/wp-content\/uploads\/Huisstijl\/KlikAanKlikUit_logo_klikaanklikuit.nl_.png\",\"contentUrl\":\"https:\/\/switch-in.eu\/wp-content\/uploads\/Huisstijl\/KlikAanKlikUit_logo_klikaanklikuit.nl_.png\",\"width\":470,\"height\":110,\"caption\":\"KlikAanKlikUit\"},\"image\":{\"@id\":\"https:\/\/switch-in.eu\/#\/schema\/logo\/image\/\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/switch-in.eu\/#website\",\"url\":\"https:\/\/switch-in.eu\/\",\"name\":\"Trust Switch-in\",\"description\":\"Clever living through smart Switch-in\",\"publisher\":{\"@id\":\"https:\/\/switch-in.eu\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/switch-in.eu\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/switch-in.eu\/en\/support\/support-zigbee\/#primaryimage\",\"url\":\"https:\/\/switch-in.eu\/wp-content\/uploads\/2022\/08\/Premium-rookmelder_icoon.png\",\"contentUrl\":\"https:\/\/switch-in.eu\/wp-content\/uploads\/2022\/08\/Premium-rookmelder_icoon.png\",\"width\":2560,\"height\":2523},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/switch-in.eu\/en\/support\/support-zigbee\/#webpage\",\"url\":\"https:\/\/switch-in.eu\/en\/support\/support-zigbee\/\",\"name\":\"Support Premium - Trust Switch-in\",\"isPartOf\":{\"@id\":\"https:\/\/switch-in.eu\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/switch-in.eu\/en\/support\/support-zigbee\/#primaryimage\"},\"datePublished\":\"2021-11-18T14:48:21+00:00\",\"dateModified\":\"2022-08-23T12:05:43+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/switch-in.eu\/en\/support\/support-zigbee\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/switch-in.eu\/en\/support\/support-zigbee\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/switch-in.eu\/en\/support\/support-zigbee\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/switch-in.eu\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\",\"item\":\"https:\/\/switch-in.eu\/en\/support\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Support Premium\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Support Premium - Trust Switch-in","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/switch-in.eu\/en\/support\/support-zigbee\/","og_locale":"en_US","og_type":"article","og_title":"Support Premium - Trust Switch-in","og_description":"Questions about Premium Answers to your questions. Frequently asked questions My product has a range problem (in the app it is set to offline). What could be the cause of this? Distance is often the problem. 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