Press the ‘learn’ button on the receiver for 8 seconds. During 15 seconds the LED on the receiver will blink rapidly. Press – during the flashing – briefly the ‘learn’ button of the receiver. The receiver is now reset and will not respond to a transmitter anymore, until you learn a transmitter again.

“Press the ‘learn’ button on the receiver for 1 second. During 15 seconds the LED on the receiver will blink slowly. Send -while blinking- an “”Off”” signal from the transmitter you want to disconnect. The receiver will confirm by flashing the connected light twice.

Press the ‘learn’ button on the receiver for 1 second. During 15 seconds the LED on the receiver will blink slowly. Send -while blinking- an “On” signal from the transmitter you want to learn. The receiver will confirm by flashing the connected light twice.

OR

If the lamp is switched OFF, switch with the wired switch ON-OFF, the connected lamp goes 3x ON-OFF (and LED on the receiver blinks) and the receiver is in pairing mode.

In the same way as for the first transmitter. Up to 6 transmitters can be stored in the receiver’s memory (3 for APA receivers).

You have inadvertently activated the dimmer’s dimming cycle by sending another “on” signal to the receiver while the light was on. Switch the light off and back on again to allow the dimmer to return to the set brightness level.

Yes, our dimmers are equipped with a so-called soft start and stop system, where the lamp slowly switches on and off.

It may happen that lights that are switched off nevertheless continue to burn softly. This happens more often; the relay in the receiver basically switches the power off completely. The Trust Switch-in receivers switch single-pole. This means that only the phase is switched. If the relay switches the neutral (because the plug is inserted the wrong way round), voltage will remain on the cable. It could be that inductive overvoltage of the phase on the neutral (with a long cable) still causes a certain voltage to remain on the cable.

You can remedy this by inserting the plug (our plug) the other way round into the socket (‘reverse polarity’). It is even neater to swap the phase and zero in the wall socket.

The receivers are controlled via an RF (radio frequency) signal. This has the advantage that – in contrast to infrared – the signal passes through walls and windows. The disadvantage is that the receivers can react to each other if they are (too) close to each other. This is called interference.

We therefore recommend that the receivers be placed 50 cm apart. If this is not possible, you could try positioning 1 receiver up and 2 receivers down; this way, the internal antenna is positioned differently.

It can cause problems if the 2 receivers are on the same circuit. It is easier to explain with an example;

—–[receiver 1]——-[receiver 2]——

The current will always have to form a circuit to be able to function, so if 1 is switched on, 2 will also have to be switched on to make the current transfer complete, if this one is off this will not be possible because it will cut off the current supply.

—-[dimmer 1]—-[receiver 2]—–

In the situation above (which is probably your situation), if they are both on (and thus complete the circuit as indicated above), there may also be a problem if the dimmer is on. Because our dimmers work with phase cutting, it could be that when the dimmer is at 50%, only 50% of the normal current will reach the next receiver. So this might not be enough to fully power the receiver,

We do not recommend this set-up, but if it is functional via this route, you can choose to keep it, but unfortunately the ‘fiddling’.

The end result of dimming is always the combination of dimmer and lamp. When these are perfectly in sync with each other, you get the best result. With the ACM-250 we have developed a dimmer that can be used in a wide range of situations: it has both phase on and phase off dimming (RC and RLC) and you can increase or decrease the dimming range to prevent flickering at the bottom of the range. If this does not solve the problem, another lamp may have to be used.

Of course, one of our products can break down, but if several receivers break down at the same time, there is often more to the problem. A power failure after which the power is put back on with a (too) high peak could be such a reason.

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